> ## Documentation Index
> Fetch the complete documentation index at: https://docs.suprsend.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Managing Team Members

> Understand how to invite or remove members and manage their access control

## Overview

Access the [team page](https://app.suprsend.com/en/account-settings/team) via **Account Settings** → **Team**. You can search members, change their roles, invite new members, and remove members. All actions are logged in audit logs.

## Accessing the team page

You can see all members who have access to the SuprSend account from [Account Settings -> Team](https://app.suprsend.com/en/account-settings/team) page. You can search members by name or email address or filter the list by role or status. All active, invited and deactivated members are shown in the list.

<Frame caption="Team page showing all account members">
  <img src="https://mintcdn.com/suprsend/HIIoRYHPmfhE8tim/images/acc-settings.png?fit=max&auto=format&n=HIIoRYHPmfhE8tim&q=85&s=308b7c5f4fe6465c87c0f87448ad0792" alt="" width="8262" height="3666" data-path="images/acc-settings.png" />
</Frame>

## Inviting a new user

Admins can invite new team members to join the account:

<Steps>
  <Step title="Open the invite modal">
    Click the **Invite member** button located at the top right of the team page.

    <Frame caption="Invite member button">
      <img src="https://mintcdn.com/suprsend/SQXAevK7gd-uEoop/images/invite-member.png?fit=max&auto=format&n=SQXAevK7gd-uEoop&q=85&s=2a835fe1d70d862b2e6365661cc740e3" alt="" width="1008" height="498" data-path="images/invite-member.png" />
    </Frame>
  </Step>

  <Step title="Fill in member details">
    Provide:

    * **Email Address** (required)
    * **Name** (required)
    * **Role** (required): Member or Admin (default: Member)
  </Step>

  <Step title="Send the invite">
    Click **Send Invite** to send the invitation email to the user.

    <Note>
      SuprSend uses invite-only membership. Users who sign up with your domain are not added to your account automatically. If a user already belongs to another team, you’ll see the following error:
      `[email] is already a member in another team. Reach out to support to add user to this account.`

      Contact us via email or Slack, and we’ll remove the user from the other account so you can add them to yours.
    </Note>
  </Step>
</Steps>

The user receives an email invitation. Invited members appear with "Invited" status until they accept.

### Cancel invitation

If you have mistakenly invited a user, you can cancel the invitation by clicking on the three dots icon on the right side of the member's row and selecting **Delete invite**.

<Frame caption="Managing pending invitations">
  <img src="https://mintcdn.com/suprsend/SQXAevK7gd-uEoop/images/manage-invite.png?fit=max&auto=format&n=SQXAevK7gd-uEoop&q=85&s=4f6665507f124511aa82183fb42361c3" alt="" width="8640" height="906" data-path="images/manage-invite.png" />
</Frame>

### Resend invitation

The invitation link is valid for 24 hours after it is sent. If the user hasn't accepted the invitation yet, you can resend it by clicking on the three dots icon on the right side of the member's row and selecting **Resend invite**.

## Removing a member

We recommend you to remove a member's account access when they leave your organization. Along with this, also delete or rotate API keys and service tokens the member had access to. This is critical for maintaining account security.

<Steps>
  <Step title="Locate the member">
    Find the member in the team list using search or filters.
  </Step>

  <Step title="Open the action menu">
    Click the three dots icon on the right side of the member's row.

    <Frame caption="Remove member action menu">
      <img src="https://mintcdn.com/suprsend/IELKxfklVopcZUbS/images/remove-user.png?fit=max&auto=format&n=IELKxfklVopcZUbS&q=85&s=5902386402369a4daa2ae0b2486d67c6" alt="" width="8250" height="2052" data-path="images/remove-user.png" />
    </Frame>
  </Step>

  <Step title="Remove the user">
    Click **Remove User** from the dropdown menu.
  </Step>

  <Step title="Confirm removal">
    Confirm the action. The member's status changes to "Deactivated" and their row appears in a light gray/disabled state.
  </Step>
</Steps>

## Reactivating removed member

If you've mistakenly removed a member, you can reactivate them by sending a new invitation.

<Steps>
  <Step title="Find the deactivated member">
    Filter by "Deactivated" status or search by name/email. Deactivated members appear in a light gray/disabled state.
  </Step>

  <Step title="Invite the user">
    Click the three dots icon on the right side of the deactivated member's row. Click **Invite user** from the dropdown menu to send a rejoin invitation.

    <Frame caption="Reactivate member action menu">
      <img src="https://mintcdn.com/suprsend/SQXAevK7gd-uEoop/images/invite-user.png?fit=max&auto=format&n=SQXAevK7gd-uEoop&q=85&s=a48ef65cc993407b2921acf151392df0" alt="" width="8640" height="1062" data-path="images/invite-user.png" />
    </Frame>
  </Step>

  <Step title="User accepts invitation">
    After accepting, their status changes to "Active" and they regain access with their previous role.
  </Step>
</Steps>

## Roles and Permissions

Admins can change a team member's role, which affects their permissions and access level. You can change the role by clicking on the role dropdown (Member/Admin) in the member's row.

### Changing member role

SuprSend currently supports two roles: Admin and Member.

* **Admins** have full access to the platform.
* **Members** have restricted access and cannot manage team settings or modify sensitive user data in the production workspace.

<Frame caption="Confirmation dialog when revoking admin access">
  <img src="https://mintcdn.com/suprsend/IELKxfklVopcZUbS/images/revoke.png?fit=max&auto=format&n=IELKxfklVopcZUbS&q=85&s=67e7fc0532611110e120783f7c675f6a" alt="" width="3000" height="1266" data-path="images/revoke.png" />
</Frame>

The `account.member_role_changed` action is logged when a role change is applied.

### Permissions

Permissions for Admin and Member roles:

| Action                                  | Admin | Member                                                       |
| --------------------------------------- | ----- | ------------------------------------------------------------ |
| View all assets and data in the account | ✓     | all except user PII information in production workspace      |
| Manage team members and their roles     | ✓     | ✗                                                            |
| Invite new members                      | ✓     | ✗                                                            |
| Remove/deactivate members               | ✓     | ✗                                                            |
| Reactivate members                      | ✓     | ✗                                                            |
| Create API keys and service tokens      | ✓     | ✓                                                            |
| View audit logs                         | ✓     | ✓                                                            |
| View notification logs                  | ✓     | can view all logs, but can't expand workflow execution steps |
| Edit user and object properties         | ✓     | only in staging and sandbox workspaces                       |
| Edit user and object preferences        | ✓     | only in staging and sandbox workspaces                       |