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Documentation Index

Fetch the complete documentation index at: https://docs.suprsend.com/llms.txt

Use this file to discover all available pages before exploring further.

Slack Agent brings SuprSend Agent into your Slack workspace. Look up profiles, trigger workflows, change preferences, pull delivery analytics, and ask product questions, all from a DM or channel. Two things to know before you install:
  • Privacy Filter on by default. PII never lands in a searchable channel by accident. Sensitive identifiers are routed to the requester’s DM; the channel sees a summary. See Privacy Filter below.
  • AI is optional. SuprSend’s notification stack (workflows, templates, channels, preferences, delivery, analytics) does not depend on AI. If your organization can’t share data with third-party model providers, an admin can disable every AI feature in one click. See Settings.
Slack Agent is in beta. Behavior and channel coverage may change. Use a private test channel for experiments before relying on it in production threads.

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Quick start

  1. Install the Slack App for your workspace from Account Settings → AI & Agents. Your SuprSend admin can share the install link.
  2. After install, @SuprSend appears as a regular bot user in your workspace. DM it or invite it to any channel.
  3. Start asking:
    • In a channel: type @suprsend followed by your request.
    • In a DM: open a direct message with @SuprSend and just type.
@suprsend show the profile for user_123

@suprsend trigger order-confirmation for jane@acme.com

@suprsend what was our email open rate last week?

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Privacy Filter

Slack channels are searchable, exportable, and often shared with broader audiences than the people who originally asked. A teammate posting “what’s jane@acme.com’s phone number?” into #growth shouldn’t leak that number to everyone with channel history access. The Privacy Filter is Slack Agent’s default behavior in channels. It detects when a response would contain PII (emails, phone numbers, push tokens, device identifiers, channel addresses) and splits the reply:
  • The channel sees a non-sensitive summary in-thread (e.g., “Found the profile for user_123. Sent identifiers to your DM.”).
  • The requester’s DM receives the raw identifiers, so the person doing the work still gets what they need.
DMs are inherently private, so the filter doesn’t apply there. Full identifiers are returned inline.
SurfaceWhen to use itWhat the Privacy Filter does
Direct messagesPrivate lookups, work tied to a specific user, anything involving identifiers, channel addresses, or device tokens.Inactive. Emails, phone numbers, push tokens, and other PII are returned in full.
ChannelsTeam-visible work, like analytics summaries, workflow audits, debugging in front of teammates.Active by default. PII is stripped from the channel reply and DM’d to the requester instead.
The filter runs at the response layer, not the prompt layer. Teammates can still ask sensitive questions in channels; the filter just makes sure the answer doesn’t expose PII in a place it shouldn’t live. For organizations that don’t want any prompt or response data leaving SuprSend, the AI layer (Slack Agent included) can be disabled entirely from AI & Agents. See Settings below.

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What Slack Agent can help with

Data and lookups

Fetch user profiles, preferences, and object or tenant configuration. List workflows, templates, and events.

User and object management

Create or update users and objects. Manage channel addresses (email, SMS, push, Slack, and others). Update notification preferences. Add or remove users from subscriber lists or object subscriptions.

Workflows and events

Trigger API-triggered workflows. Track events so event-triggered workflows can run.

Analytics

Query notification delivery stats, engagement rates, and workflow execution counts. Ask for trend summaries or charts for breakdowns over time.

Debugging delivery

Trace why a notification didn’t land for a user. Channels attempted, preferences applied, overrides hit, and execution logs in one explanation.

Documentation

Get answers about how SuprSend works. APIs, SDKs, channels, templates, workflows, preferences, and related concepts.

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Example prompts

Slack Agent works best when prompts include a clear identifier (user distinct ID, object ID, workflow slug, tenant key). Paste these in, swap your own values, and send. Users and preferences 
@suprsend Show the profile and preferences for user distinct_id "user_123".

@suprsend Why isn't jane@acme.com getting emails for the payment-reminder workflow?

@suprsend Opt user_456 out of the product-updates category.
Workflows and events 
@suprsend List workflows in this workspace and summarize what each one does.

@suprsend Trigger the order-confirmation workflow for user jane@acme.com with a sample payload.

@suprsend Track a checkout-completed event for user_123 with order_id "ORD-9912".
Analytics 
@suprsend What were our email delivery and open rates last week?

@suprsend Break down WhatsApp delivery by tenant for the last 30 days.
Documentation 
@suprsend How do tenant default preferences interact with user-level overrides?

@suprsend What's the difference between objects and lists in SuprSend?

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Settings

Slack App setup lives on the same page as the dashboard Agent: Account Settings → AI & Agents. Installing, connecting, disconnecting, and toggling the Slack App is admin-only. Once an admin connects the workspace, anyone in Slack whose email matches a SuprSend user can DM @SuprSend or tag it in a channel, scoped to their own SuprSend role and tenants. From the settings page, an admin can:
  • Install, connect, or disconnect the Slack workspace.
  • Toggle the Slack App on or off. Disabling stops Slack Agent from responding in any channel or DM, but preserves install state so re-enabling does not require re-authorizing.
  • Turn off all AI features at the workspace level if your organization opts out of third-party model usage. SuprSend’s notification infrastructure continues to work with AI disabled.
  • View Slack-attributed credit usage alongside the rest of your AI consumption.
AI & Agents settings page with Slack App install

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AI usage

Slack Agent shares the same credit pool as the dashboard Agent. The settings page shows credits used vs. total for the current cycle, with a per-capability breakdown so you can see how much of your usage is coming from Slack.
AI usage breakdown showing Slack Agent credit consumption
For details on plan allowances, overage rates, and Extra Usage, see Agent → AI Usage and credits.

Agent

The same workspace tools from inside the SuprSend dashboard. Useful when you’re not in Slack.

MCP overview

Model Context Protocol for IDEs. Complementary to chat agents for developers.