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Agent is a chat surface built into the SuprSend dashboard. Ask in plain English — “show me everything about user jane@acme.com”, “draft a payment-reminder workflow”, “why didn’t this notification deliver?” — and it calls the right APIs against your workspace, returns the result, and helps you act on it. It’s scoped to your workspace and SuprSend’s docs. Threads persist, so follow-ups don’t need re-explanation.
Agent is in beta and runs on credit-based pricing tied to your SuprSend plan. Your plan’s free credit allowance, overage rate, and ability to enable extra usage depend on the tier you’re on — check your current plan and live credit usage in AI & Agents. Pricing and limits may change before general availability.

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Launch Agent

Open Agent from anywhere in the dashboard:
Press Cmd+/ (Mac) or Ctrl+/ (Windows / Linux) to slide Agent in from the right. Keep working in the dashboard while you chat.
Agent side panel opened with Cmd+/

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What Agent can do

Query your workspace

Live state for users, preferences, workflows, tenants, lists, objects, and events.

Create and edit assets

Build users, tenants, objects, lists, categories, workflows, and templates from a conversation.

Generate event schemas

Describe a payload in English; Agent drafts the JSON schema and registers it.

Debug delivery

Trace why a notification didn’t land — channels, preferences, overrides, and execution logs in one explanation.

Pull analytics

Delivery rates, engagement, channel performance, and segment breakdowns with context.

Inspect logs

Fetch and explain execution, message, and request logs for any user, workflow, or time window.

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What you can ask

Paste any of these into Agent, swap in your own identifiers, and send. Analytics
  • What were our email delivery and open rates last week?
  • Break down WhatsApp delivery by tenant for the last 30 days.
Workflows and events
  • Is the payment-reminder workflow active? What category does it use?
  • Trigger the order-confirmation workflow for user jane@acme.com.
  • Create a workflow that sends email and falls back to SMS after 10 minutes.
Users and preferences
  • Show me the full profile of user jane@acme.com.
  • Why isn’t user john@acme.com getting emails?
  • Add jane@acme.com to beta-testers and subscribe her to project-updates.
Tenants and objects
  • Show branding and config for tenant enterprise-client.
  • For tenant acme-corp, turn off WhatsApp for all categories.
Templates and schemas
  • Create an email template for order-confirmation with order ID, items, and total.
  • Generate an event schema for subscription-renewed.
Debugging
  • Trace the last delivery to john@acme.com and explain what happened.
  • Which preference rule is blocking SMS for tenant acme-corp?

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Skills

Built-in, multi-step flows you can invoke with / inside the chat.

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Settings

Everything Agent-related — enable/disable toggles, Slack install, credit usage, and overflow billing — lives on one page: Account Settings → AI & Agents.
AI & Agents settings page

Account Settings → AI & Agents. One page for toggles, Slack install, credit usage, and Extra Usage.

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Enable Agent

Workspace admins control whether Agent is available to the rest of the team.
  1. Open Account Settings from the user menu in the top-right of the dashboard.
  2. Go to the AI & Agents tab.
  3. Under AI Features, flip the SuprSend Agent toggle to Enabled.
  4. Refresh the dashboard — the Agent tab appears in the left navbar and Cmd+/ (or Ctrl+/) opens the side panel.
To turn Agent off, flip the same toggle to Disabled. The orb, the keyboard shortcut, and the navbar tab are hidden for every workspace member, and all tool calls are blocked at the API layer. Saved threads are preserved and reappear when you re-enable.

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AI Features

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AI Usage and credits

Agent runs on a credit-based model and the specifics depend on the SuprSend plan your workspace is on:
  • Free allowance. Every billing cycle, your plan includes a fixed number of Agent credits. The settings page shows the cycle dates, credits used vs. total, and a per-capability breakdown (dashboard Agent, Slack App, etc.).
  • Plan dependence. Both the size of the allowance and the per-credit overage rate vary by plan. Check your current plan in Billing and your live credit count in AI & Agents before estimating monthly usage.
  • Enable Extra Usage. Toggle this on to keep Agent working after free credits run out — overage is billed at $0.004 per credit (or your plan’s published rate). Leave it off if you want Agent to stop accepting new requests until the next cycle for hard cost predictability.
A few days into a cycle, check the credit bar to project usage. If you regularly approach the allowance, enabling Extra Usage avoids interruptions; if you want hard predictability, keep it off and let Agent pause until the next cycle.

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Bring Your Own Token · Coming soon

Use your own OpenAI or Anthropic API keys for unlimited usage with a small platform fee. You pay the model provider directly and SuprSend bills only the workspace tool calls. Click Get notified on the BYOToken card in AI & Agents to be alerted when this is available.

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Tool reference

These are the workspace tools Agent can call. The same set is available through SuprSend’s MCP server.
Coming soon
  • Bring Your Own Token (OpenAI / Anthropic API keys)
  • Generate type definitions
  • View billing plan and usage inside Agent
  • Shared context across conversations
Want a new tool or have feedback? Let us know at product@suprsend.com.