Overview
Access the team page via Account Settings → Team. You can search members, change their roles, invite new members, and remove members. All actions are logged in audit logs.Accessing the team page
You can see all members who have access to the SuprSend account from Account Settings -> Team page. You can search members by name or email address or filter the list by role or status. All active, invited and deactivated members are shown in the list.
Inviting a new user
Admins can invite new team members to join the account:
Fill in member details
Provide:
- Email Address (required)
- Name (required)
- Role (required): Member or Admin (default: Member)
Send the invite
Click Send Invite to send the invitation email to the user.
SuprSend uses invite-only membership. Users who sign up with your domain are not added to your account automatically. If a user already belongs to another team, you’ll see the following error:
[email] is already a member in another team. Reach out to support to add user to this account.Contact us via email or Slack, and we’ll remove the user from the other account so you can add them to yours.Cancel invitation
If you have mistakenly invited a user, you can cancel the invitation by clicking on the three dots icon on the right side of the member’s row and selecting Delete invite.
Resend invitation
The invitation link is valid for 24 hours after it is sent. If the user hasn’t accepted the invitation yet, you can resend it by clicking on the three dots icon on the right side of the member’s row and selecting Resend invite.Removing a member
We recommend you to remove a member’s account access when they leave your organization. Along with this, also delete or rotate API keys and service tokens the member had access to. This is critical for maintaining account security.
Reactivating removed member
If you’ve mistakenly removed a member, you can reactivate them by sending a new invitation.Find the deactivated member
Filter by “Deactivated” status or search by name/email. Deactivated members appear in a light gray/disabled state.
Invite the user
Click the three dots icon on the right side of the deactivated member’s row. Click Invite user from the dropdown menu to send a rejoin invitation.
Roles and Permissions
Admins can change a team member’s role, which affects their permissions and access level. You can change the role by clicking on the role dropdown (Member/Admin) in the member’s row.Changing member role
SuprSend currently supports two roles: Admin and Member.- Admins have full access to the platform.
- Members have restricted access and cannot manage team settings or modify sensitive user data in the production workspace.
account.member_role_changed action is logged when a role change is applied.
Permissions
Permissions for Admin and Member roles:| Action | Admin | Member |
|---|---|---|
| View all assets and data in the account | ✓ | all except user PII information in production workspace |
| Manage team members and their roles | ✓ | ✗ |
| Invite new members | ✓ | ✗ |
| Remove/deactivate members | ✓ | ✗ |
| Reactivate members | ✓ | ✗ |
| Create API keys and service tokens | ✓ | ✓ |
| View audit logs | ✓ | ✓ |
| View notification logs | ✓ | can view all logs, but can’t expand workflow execution steps |
| Edit user and object properties | ✓ | only in staging and sandbox workspaces |
| Edit user and object preferences | ✓ | only in staging and sandbox workspaces |