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In-product Agent is a chat surface built into the SuprSend dashboard. Ask in plain English — “show me everything about user jane@acme.com”, “draft a payment-reminder workflow”, “why didn’t this notification deliver?” — and it calls the right APIs against your workspace, returns the result, and helps you act on it. In Account Settings → AI & Agents, the In-product Agent is listed as SuprSend Agent. It’s scoped to your workspace and SuprSend’s docs. Threads persist, so follow-ups don’t need re-explanation.
In-product Agent runs on credit-based pricing tied to your SuprSend plan. Your plan sets the free credit allowance, and on paid plans Extra Usage keeps Agent running past it at $0.004 per credit. Check your live credit usage in AI & Agents.

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Launch Agent

Open Agent on its own page, or open it as a side chat next to the page you’re working on:
Click Agent in the left side panel to open the full-screen Agent page — best for long conversations and multi-step builds.
Agent full-page view

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What Agent can do

Query your workspace

Live state for users, preferences, workflows, tenants, lists, objects, and events.

Create and edit assets

Build users, tenants, objects, dynamic lists, categories, workflows, and templates from a conversation.

Generate event schemas

Describe a payload in English; Agent drafts the JSON schema and registers it.

Debug delivery

Trace why a notification didn’t land — channels, preferences, overrides, and execution logs in one explanation.

Pull analytics

Delivery rates, engagement, channel performance, and segment breakdowns with context.

Inspect logs

Fetch and explain execution, message, and request logs for any user, workflow, or time window.

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Safety

  • You approve changes. Before Agent changes users, tenants, objects, lists or preferences, triggers a workflow, tracks an event or publishes, it shows the change with Approve and Reject buttons. Test sends of a draft workflow or template go out without this step. When it builds a workflow or template, it shows you the plan first, then the finished result, and asks before it saves and publishes it.
  • One workspace at a time. Agent works only in the workspace you have open in the dashboard.
  • Your role applies. Members can change users, tenants and objects only in staging and sandbox workspaces. See managing team members.

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What you can ask

Paste any of these into Agent, swap in your own identifiers, and send. Analytics
  • What were our email delivery and open rates last week?
  • Break down WhatsApp delivery by tenant for the last 30 days.
Workflows and events
  • Is the payment-reminder workflow active? What category does it use?
  • Trigger the order-confirmation workflow for user jane@acme.com.
  • Create a workflow that sends email and falls back to SMS after 10 minutes.
Users and preferences
  • Show me the full profile of user jane@acme.com.
  • Why isn’t user john@acme.com getting emails?
  • Add jane@acme.com to beta-testers and subscribe her to project-updates.
Tenants and objects
  • Show branding and config for tenant enterprise-client.
  • For tenant acme-corp, turn off WhatsApp for all categories.
Templates and schemas
  • Create an email template for order-confirmation with order ID, items, and total.
  • Generate an event schema for subscription-renewed.
Debugging
  • Trace the last delivery to john@acme.com and explain what happened.
  • Which preference rule is blocking SMS for tenant acme-corp?

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Skills

Built-in, multi-step flows that Agent uses on its own when your request needs them. To point Agent at a specific workflow, template, user, object, tenant or list, type @ in the chat and pick it.

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Settings

Everything Agent-related — enable/disable toggles, Slack install, credit usage, and overflow billing — lives on one page: Account Settings → AI & Agents.
AI & Agents settings page

Account Settings → AI & Agents. One page for toggles, Slack install, credit usage, and Extra Usage.

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Turn Agent on or off

Agent is on by default. Organization admins control whether it’s available to everyone in the organization.
  1. Open Account Settings from the user menu in the top-right of the dashboard.
  2. Go to the AI & Agents tab.
  3. Under AI Features, flip the SuprSend Agent toggle.
The change applies right away. When Agent is off, Agent in the side panel, the floating chat box and the keyboard shortcut are hidden for everyone in your organization, and Agent refuses new requests. Teammates who already have the dashboard open see the change when they reload the page. Saved threads are preserved and reappear when you turn it back on. Turning Agent off doesn’t disconnect the Slack Agent.

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AI Features

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AI Usage and credits

Agent runs on a credit-based model and the specifics depend on the SuprSend plan your workspace is on:
  • Free allowance. Every calendar month (UTC), your plan includes a fixed number of Agent credits. The settings page shows the cycle dates, credits used vs. total, and a per-capability breakdown (SuprSend Agent, Slack App, etc.).
  • Plan dependence. The size of the allowance depends on your plan. Check your current plan in Billing and your live credit count in AI & Agents before estimating monthly usage.
  • Extra Usage. On paid plans, Extra Usage is on by default, so Agent keeps working after free credits run out. Overage is billed at $0.004 per credit, up to a Spending Cap you can change or remove, and you can turn overage on or off for each capability (SuprSend Agent, Slack App). Turn Extra Usage off if you want Agent to stop accepting new requests until the next cycle. Extra Usage isn’t available on the Free plan.
A few days into a cycle, check the credit bar to project usage. If you regularly approach the allowance, enabling Extra Usage avoids interruptions; if you want hard predictability, turn it off and let Agent pause until the next cycle.

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Bring Your Own Token · Coming soon

Use your own AI provider API keys, for a small platform fee. Click Notify Me in the Bring Your Own Token section of AI & Agents to hear when this is available.

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Common tools

These are some of the workspace tools Agent can call; it has more. SuprSend’s MCP server covers the same areas with its own tool names.
Coming soon
  • Bring Your Own Token
  • Generate type definitions
  • View billing plan and usage inside Agent
  • Shared context across conversations
Want a new tool or have feedback? Let us know at product@suprsend.com.