Product Updates

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SuprSend tracked Properties Now Available in Recipients Payload

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Workflow Conditions - Array Comparison Operators

• Send a notification to users whose role is one of ["admin","manager"]
• Notify tournament followers who have subscribed to any of the playing teams or players.

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Introducing Preference Tags

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Documentation Revamp–Cleaner, Smarter, More Interactive

• Brand-Aligned UI: The docs now match the look and feel of the SuprSend platform.
• AI-Powered Search: Get smarter, faster answers with AI-supported search. You can also open documentation directly in ChatGPT or Claude for conversational, AI-driven assistance.
• Improved Readability: Upgraded UI components provide a cleaner layout and better readability, helping you navigate and understand complex topics more easily.
• Interactive API Reference: Try out API requests directly from the docs and view live responses in real-time—no need to switch tools.

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Cross Lookup User Subscriptions

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Fixes in workflows UI

• Resolved an issue where newly published workflow versions wouldn’t appear without a page refresh (introduced after version history was added).
• Fixed a bug in the test trigger modal where object suggestions incorrectly appeared when switching from API to event trigger.
• Removed the success metric from delivery nodes where it’s not relevant (except for Smart Delivery Nodes).

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Workflow Trigger Overrides

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Clone content across template versions and languages

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Fixes and Improvements

• iOS Integration - Fixed the bitcode issue in xcode16

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Role based auth in AWS SES and S3 connector

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Fixes and Improvements

• Added API name filter in request logs. This will help you drill down logs based on event and workflow name.

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In-App Inbox: French translation support

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Fixes and Improvements

• Released suprsend-py-sdk==0.13.0 with latest user and object management APIs.
• Fixed Email issue where tenant button was not showing cursor clickable on hover.

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In-App: Fetch cross tenant feed

interface ISuprSendInbox {
  workspaceKey: string
  distinctId: string | null
  subscriberId: string | null
  tenantId?: "*"
  ...
}

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Workflow - Step-by-Step Analytics

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Improvements:

• Added data centre field in account settings to check where your data centre region.

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Batch - Flush First Item Immediately

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Workflow - Relative Delay and Batch window

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Fixes and Improvements:

• In Inbox drop-in popover component, we fixed scroll bar causing empty padding UI issue in macOS when Show Scroll bars: Always is enabled.
• In Inbox drop-in popover component, action menu popup of last notification item was getting cropped. We have fixed this issue.
• In Inbox drop-in popover component, in mobile view actions menu icon (3 dots icon) only appears on touching notification. After the bug fix, the actions menu icon will appear on all notifications in mobile view by default, removing extra touch interaction.

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Nested Objects - Choose the fan out depth

"recipients": [
  {
    "object_type": "teams",
    "id":"finance",

    //optional parameter to define subscription fan-out depth in workflows
    "$object_subscriptions_query": {
      "depth": 0
    }
  }
]

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Fixes and Improvements:

• [SDK] Object methods and User APIs to fetch user and their subscription exposed in Java SDK
• Added support to trigger multi-lingual templates in broadcast

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New handlebars helpers - jsonParse and jsonPath

• jsonParse - Converts a JSON string into an object, making it easier to apply conditions or use JSON strings in merge tags.
• jsonPath - Fetch data corresponding to a path within a JSON object. Works well with jsonParse to directly access nested data in JSON string without block helpers.

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Fixes and Improvements:

• Opened up merge tag input to support handlebars helper in email merge tags.
• Added support for handlebars helper in display condition.

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List entry/exit events in trigger

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Fixes and Improvements:

• [SDK] We have exposed object management methods in Node SDK

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Inbox 2.0 - better authentication, In-App feed component and seen interaction

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What’s New?

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Interaction Observer: Seen Tracking in Inbox

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Enhanced Broadcast Observability

• Real-time Execution Tracking: Monitor broadcast operations as they happen, ensuring you stay informed every step of the way.
• Step-by-Step Debugging: View detailed execution logs for each step of your broadcast, helping you pinpoint errors and resolve issues faster.
• Advanced Filters: Quickly locate specific broadcasts with filters for tenant, list ID, broadcast slug, idempotency-key, and status. Easily identify and analyze failure logs.
• Detailed Broadcast Summaries: Access a comprehensive summary of each broadcast run directly from the listing page, similar to workflow execution logs.

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Athena database connector

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New workflow node: Invoke Workflow

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New workflow node: Update User Profile

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Key use cases

1. Event-based user profile updates: Simply send events to SuprSend when user updates their profile in your product or when you are setting custom profile attributes as a side-effect of related action, e.g., in a job board, change user’s application status when employer shortlists the profile.
2. Update user profile based on a workflow step: Common use cases include fetching data during the workflow to update the user profile or updating the profile when a user successfully completes a step. For instance, while the onboarding process, update %completion in user profile when they complete a step.

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Update Object subscriptions within workflow

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Example use case

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New workflow node: Add / Remove user in list

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Key use cases

1. Event-based segmentation: When an event occurs, trigger notification to the user and simultaneously add them to a list for future updates. e.g., when a user registers for an upcoming event or webinar, you can send them confirmation email and add them to a list to later send further updates related to the event.
2. Workflow Step-based segmentation: Another use case is dynamically adding or removing a user from the list when they complete a workflow step. e.g., in a knowledge series designed to onboard new users, remove a user from the POC list once they complete onboarding steps.

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Deletion APIs

• Delete user profile
• Delete list
• Delete tenant/brand
• Delete Object and Remove object subscription

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User Merge API: Merge duplicate users into one

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Key Use Cases

• Cross-Product Identity Consolidation: When users interact across multiple products (e.g., different apps or services within your platform), they may have different identifiers for each product which needs to be merged later.
• Anonymous to Identified Transition: Platforms often track user actions anonymously before sign-up or login. During this period, user actions are typically tracked under an anonymous ID. Upon sign-up, merge the anonymous profile into the newly created identifier to preserve historical data and Associate it with the identified user profile.

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User Management APIs

• Introduced new APIs to fetch user profile, list users and delete user.
• User update API endpoint has been changed from /event to /user/{{distinct_id}}.
• There are 2 separate APIs to create(upsert) and edit user profile. Any addition or changes in existing user properties can be done using user upsert API. For deletion of property or channel, user edit API can be used. This is done to keep user upsert API structure flat and simple, consistent to how you identify user in workflow trigger.
• Subscriber is renamed to user in all APIs, including user preference APIs.

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Objects: Design scalable group notifications

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What You Can Do with Objects:

• Send notifications to non-user entities like group emails, Slack channels, or shared inboxes (e.g. a Notion feed). Ideal for SaaS applications sending account-level alerts (e.g. anomaly notifications) to shared channels. Objects can have it’s own channels and preferences to handle this use case.
• Group users by topic or subscription and send them alerts without having to call individual recipients in the trigger. A good example could be SaaS applications managing notifications for end-users, where recipient relationships are coming from a different system, and notification triggers or notification calls are coming from a different system which doesn’t have information of the users subscribed to that trigger.
• Maintain hierarchical user relationship with nested object subscription. e.g., sending announcements to all the entire team of customer while sending invoice related alerts to finance team. You can handle this by creating object for finance team and then adding it as subscriber to customer object.

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Datetime comparators in workflow conditions

• Variable: computed from workflow input data
• Static: a fixed timestamp (e.g. 2024-01-01T00:00:00Z)
• Relative to current timestamp: e.g. “now” or “now+30d” (current timestamp +/- interval). Current timestamp is calculated at node runtime and is timezone aware.

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Send node execution log - UI revamp

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Audit Logs

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Support for customizing header component in Inbox

• @suprsend/react-inbox

• @suprsend/web-inbox

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Sample Workflow Library

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Deprecated Legacy androidpush methods

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1. Legacy FCM API Support

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2. Xiaomi Push Service

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Subscriber Page Revamp

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Typeahead autocomplete suggestions for subscribers

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Inbox - React SDK v3.4.0

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New Features:

• Custom Click Handlers: Action buttons now support custom click handlers, allowing developers to execute custom logic when a button is clicked.

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Slack Text editor

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Web SDK v2.0

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Major Changes

• Enhanced Authentication System
  • Replaced workspace key-secret method with public API Key and Signed User JWT token
  • Improved security and access control
• Synchronous Method Calls
  • All methods now return API call status synchronously
  • Enables better error handling and flow control in applications
• Improved Code Consistency and Developer Experience
  • Renamed library methods and parameters from snake_case to camelCase
  • Added proper IDE suggestions and method descriptions for easier development

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Breaking Changes

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Documentation

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Feedback

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View and fetch list users

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Better delivery tracking in iOS

• iOS SDK - v1.0.3
• React Native SDK - v2.4.0
• Flutter SDK - v2.2.0

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Web SDK v1.5.1

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Improvement in Workflow Listing page

• Developer testing workflows are now excluded from the Workflow List Page and search results, ensuring a cleaner and more organized workflow listing. These workflows will still be accessible through logs.
• Enhanced observability of Tenant APIs by displaying request logs on the logs page. This improvement provides better visibility and monitoring of API interactions.

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Wait Until - Add Condition on Event Property

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Key Changes:

• Add conditions on event properties using a simple key-operator-value expression (e.g. booking_id = 123). Add condition on multiple event properties using AND,OR.
• Apply conditions across multiple events (e.g. avoid sending a notification if a user completes an action or achieves a specific milestone).

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Enhanced branching capabilities

• A/B test notification content by splitting cohorts based on user properties like region.
• Customize digest schedules (immediate, daily, weekly) using key in your trigger data or recipient’s preference.
• For support ticket requests, adjust who gets alerts, when to send them (immediately or batched), and which channels to use based on the issue’s priority.
• Define different next steps in an onboarding checklist depending on a user’s completion percentage. Here, you can also fetch completion% just before sending the next reminder.

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New SMS Integration: Pinnacle

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List Details Page

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Key Improvements:

• New List Details Page: Access all essential information (logs, broadcast runs, list users) and actions for a list (run broadcast, update user) in a single view, making list management much simpler.
• “Sync Now” button on query page: This will enable you to manually sync list users when required.

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Coming Soon:

• List Users Tab and API: We’ll soon be adding a tab to see all list users. The same functionality will also be exposed to hub APIs to fetch list users.

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Revamped workflow list page

• Effortlessly search workflows by , , or  for quick access.
• Utilise advanced filters to refine workflows by trigger events, category, template, and incorporated nodes.
• Sort workflow lists based on the most recent trigger or modification date.

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Bulk Preference APIs

• Get User Full Preference: Fetch complete user preferences across all categories and channels in a single API call.
• Bulk Update User Preference: Update preferences for multiple users across all categories and channels in one go. This API is ideal for batch processing and bulk updates, making large-scale migrations easier.
• Reset User Preference: If you have updated a user’s preference by mistake, this API allows you to quickly revert a user’s preferences to the default tenant settings.

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New Email Integration: Mailjet

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Introducing Digest Node in Workflow

• By picking digest frequency from recipient’s preferences
• Making it timezone-aware and sending digest in recipient’s timezone irrespective of where they are located across the globe.