Manage Users

How SuprSend Identifies a User

SuprSend identifies users with immutable distinct_id. It’s best to map the same identifier in your DB with distinct_id in SuprSend. Do not use identifiers that can be changed like email or phone number. You can view synced users by searching distinct_id on Users page.

Identify user and Set Push token

Create / Identify a new user

You can identify a user via suprsend.identify() method. Call this method as soon as you know the identity of user, that is after login authentication. If you don’t call this method, user will be identified using distinct_id (uuid) that sdk generates internally.

When you call this method, we internally create an event called $user_login. You can use this event to trigger workflow on user login.

suprsend.identify(__distinct_id__);

//Sample
suprsend.identify("291eaa13-62f5-4d52-b2dd");
suprsend.identify(10005);

Parameter	Type	Description
distinct_id	int, bigint, string, UUID	mandatory Unique identifier for a user across devices or between multiple logins.

Call reset to clear user data on log out

As soon as the user logs out, call suprsend.reset() method to clear data attributed to a user. This allows you to handle multiple user logins on a single device and keep their data isolated from each other.

When you call this method, we internally create an event called $user_logout. You can see this event on SuprSend workflows event list and you can configure a workflow on it.

suprsend.reset();

Mandatory to call reset on logout:

Don’t forget to call reset on user logout. If not called, users’ distinct_id will not reset and multiple tokens and channels will get added to the distinct_id who logged in first on the device.

Set Communication Channels

Mobile push tokens automatically gets updated in user profile on suprsend.identify() call. All you have to do is to integrate push notification service in your application to start sending mobile push notification. To set other communication channels, use below methods.

Add user channels on signup, or whenever a user updates their communication channels in the application flow.

suprsend.user.setEmail("abc@example.com");  // To add Email

suprsend.user.setSms("+91XXXXXXXXXX");  // To add SMS, mandatory to pass country code

suprsend.user.setWhatsApp("+91XXXXXXXXXX"); // To add Whatsapp, mandatory to pass country code

Android Push token will automatically be set at the time of user login. All you have to do is to integrate the push notification service in your application. Here’s the Android Push Integration guide.

Country Code Mandatory:

Make sure you are sending the country code when you are calling communication methods for SMS and Whatsapp.

suprsend.user.unSetEmail("abc@example.com");  // To remove Email

suprsend.user.unSetSms("+91XXXXXXXXXX");  // To remove SMS, mandatory to pass country code

suprsend.user.unSetWhatsApp("+91XXXXXXXXXX"); // To remove Whatsapp, mandatory to pass country code

Set User Properties

You can sync other user properties in SuprSend and use it to pass dynamic content in template or add in workflow conditions.

Set is used to add property. Set is upsert function and will override existing values corresponding to a key.

suprsend.user.set(property_obj);
  
//Example for setting single property
suprsend.user.set({"prime_member_group" : "super"});
  
//Example for setting multiple properties
suprsend.user.set({"prime_member_group" : "super"},{"name" : "john doe"});

Property key can’t start with $ or ss_, as this is reserved for our internal events and property names.

Parameters	Type	Description
key	string	Mandatory This is property key that will be attached to user. Should not start with `$` or `ss_`
value	any	Optional This will be value that will be attached to key property.
JSONObject	object	Optional This is used in case of setting multiple user properties.

This method will append a value to an array

Suprsend.user.append(key, value);  
Suprsend.user.append(propertyObj);  // for multiple properties

// Sample values for appending a single property:
Suprsend.user.append("wishlist", "iphone12");

// Sample values for appending multiple properties:
Suprsend.user.append({
  "wishlist": ["iphone12", "Apple airpods"]
});

Removes property value but doesn’t unset property key. If you want to remove property key use unset method.

// remove single property
suprsend.user.remove(key, value);  
suprsend.user.remove("wishlist", "iphone12");

// remove multiple properties
suprsend.user.remove(property_obj);
suprsend.user.remove({"wishlist" : "iphone12", "wishlist": "Apple airpods"});

Works just like user.set, except it will not overwrite existing property values. This is useful for properties like First login date

import 'package:suprsend_flutter/suprsend_flutter.dart';

void main() {
  // Initialize SuprSend instance
  final Suprsend suprsend = Suprsend();

  // Set a single property once
  suprsend.user.setOnce("first_login", "2021-11-02");

  // Set multiple properties once
  suprsend.user.setOnce({
    "first_login": "2021-11-02",
    "DOB": "1991-10-02",
  });
}

Increase or decrease integer values on consecutive action, like login count. To reduce a property, provide a negative number for the value.

// For single property
Suprsend.user.increment(key, value);
Suprsend.user.increment("login_count", 1);

// For multiple properties
Suprsend.user.increment(propertyObj);
Suprsend.user.increment({
  "login_count": 1,
  "order_count": 1
});

GETTING STARTED

CORE CONCEPTS

WORKFLOW BUILDER

SUPRSEND BACKEND SDK

SUPRSEND CLIENT SDK

Notification Inbox

PREFERENCE CENTRE

VENDOR INTEGRATION GUIDE

INTEGRATIONS

MONITORING & DEBUGGING

MANAGE YOUR ACCOUNT

How SuprSend Identifies a User

Identify user and Set Push token

Set Communication Channels

Set User Properties

GETTING STARTED

CORE CONCEPTS

WORKFLOW BUILDER

SUPRSEND BACKEND SDK

SUPRSEND CLIENT SDK

Notification Inbox

PREFERENCE CENTRE

VENDOR INTEGRATION GUIDE

INTEGRATIONS

MONITORING & DEBUGGING

MANAGE YOUR ACCOUNT

​How SuprSend Identifies a User

​Identify user and Set Push token

​Set Communication Channels

​Set User Properties

How SuprSend Identifies a User

Identify user and Set Push token

Set Communication Channels

Set User Properties