Learn what notification categories mean and how to set it up for capturing user-preferences.
cant unsubscribe
.
These notifications are considered second in priority in notification queues after system notifications.
Some examples are - Delivery updates, Payment Confirmation, booking confirmation, Post shared / liked, Balance alerts, account update alert, and reminders.
As a company, you should make sure that you use strategies like batching & channel routing, so that users do not feel bombarded with transactional notifications. Also, you can cleverly use transactional communications to up-sell, cross-sell, collect feedback, or bring your user back to your platform. Channel providers do not block transactional communications generally, and consider your users to be implicitly agreeing to these notifications, hence transactional communications should be used judiciously.
Quote Approval
and Forecast
are sub-categories and Quotes
is the section in which these sub-categories are grouped.
+Section
button in each category
Save Changes
. You’ll see the updated section inside the category and edit it later by clicking on the Edit
button against that section.
Can't Unsubscribe
with All
user channels set as mandatory. Users will not be allowed to update preferences in this category as system notifications are critical notifications and should always be sent to the user.
Can't Unsubscribe
. We recommend selecting at least one mandatory channel for the transactional category since users should receive notifications on at least one channel corresponding to a transaction. However, you are free to set any default preference in this category.
ON
. This means that the user will receive notification in this category by default. You can’t set this category to Can't Unsubscribe
as users should always be able to opt-out of marketing-related notifications.
+Sub-Category
button in that category.
Field | Obligation | Description |
---|---|---|
Name | Mandatory | Name of the sub-category to be shown on the user preference page |
Section | Optional | Section in which this sub-category will be grouped into |
Description | Optional | Description of the sub-category to be shown on the user preference page |
Default Preference | Mandatory | Default preference settings for the sub-category. Notifications will be sent to the user based on this preference until the user overrides it - On means the user will get notifications on all channels in this sub-category until user opts out from this category or any channel in this category - Off means the user will not get notification on all channels in this sub-category until user opts into this category or any channel in this category - Can't Unsubscribe means the user can’t completely opt-out from this category. Notifications will always be sent on mandatory channels in this category. |
Mandatory Channels | Optional | Mandatory channels from which user Can't Unsubscribe . The default selection is All but you can change it to Selected Channels only to make specific channels mandatory. |
Publish Changes
button to publish the changes.
Clone
button to clone the changes to production workspace.
notification_category
field in your backend workflow call or select the category from dropdown in workflows created through SuprSend dashboard.
You can copy sub-category slug by clicking on sub-category name on the category settings page