Send and Track Events
This document will cover the method to send event to Suprsend platform
Send Event
You can send event to Suprsend platform by using the suprClient.trackEvent
method. When you call suprClient.trackEvent
, the SDK internally makes an HTTP
call to SuprSend Platform to register this request, and you’ll immediately receive a response indicating the acceptance status. The actual processing/execution of event happens asynchronously.
Parameter | Description | Format | Obligation |
---|---|---|---|
distinct_id | distinct_id of subscriber performing the event | int, bigint, string, UUID | mandatory |
event_name | string identifier for the event like product_purchased | string | mandatory |
properties | a dictionary representing event attributes like first_name Event properties can be used to pass template variables in case of event based trigger | Dictionary | optional |
Event naming guidelines:
When you create an Event or a property, please ensure that the Event Name or Property Name does not start with or , as we have reserved these symbols for our internal events and property names.
Trigger events for a brand/tenant
If you handle communications to end users on behalf of your customers and want to send custom notifications for each brand/tenant, you can do that with the help of brands (now called tenants).
Just pass the brand_id of your customer brand as 5th parameter in your event instance like shown below and the properties of that brand will be used to replace brand variables in your template.
Idempotent Requests
SuprSend supports idempotency to ensure that requests can be retried safely without duplicate processing. If Suprsend receives and processes a request with an idempotency_key, it will skip processing requests with same idempotency_key
for next 24 hours. You can use this key to track webhooks related to workflow notifications.
To make an idempotent request, pass idempotency_key
as the 4th parameter in your event instance like shown below. Idempotency key should be unique that you generate for each request. You may use any string up to 255 characters in length as an idempotency key. Ensure that you don’t add any space in start and end of the key as it will be trimmed.
Here are some common approaches for assigning idempotency keys:
- Generate a random UUID for each request.
- Construct the idempotency key by combining relevant information about the request. This can include parameters, identifiers, or specific contextual details that are meaningful within your application. For example, you could concatenate the user ID, action, and timestamp to form an idempotency key like user147-new-comment-1687437670
- Request-specific Identifier: If your request already contains a unique identifier, such as an order ID or a job ID, you can use that identifier directly as the idempotency key.
Add file attachment (for email)
You can add file attachment by appending the attachment filepath to each event instance.
- Call
event.addAttachment()
for each file with an accessible URL. Ensure that file_path is a publicly accessible URL. - Since event API size can’t be > 100 KB, local file paths can’t be passed in event attachment.
Please add public accessible URL only as attachment file otherwise it will throw an error 404 not found
and workflow will not be triggered
Bulk Event Trigger
You can use Bulk API to send multiple events.
Use .append()
on bulk_events instance to add however-many-records to call in bulk.
Bulk API is supported in SuprSend java-sdk version 0.5.0 and above. If you are using an older version, please upgrade to the latest SDK version.
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