Smart Delivery

Multi-channel strategy is indeed important to increase the effectiveness of communications (eg. it improves overall delivery rate, seen rate and interactions), but it comes with a side effect. While the intention is right to reach out to your users on multiple channels, it sometimes leads to user bombarding. Example, you have created templates for 4 channels, when a notification is triggered, it goes to all the channels together. For a user who has already seen the message or interacted with the message on 1 channel, rest of the channels are just noise. Needless to say, it is also a cost to the company.

SuprSend Workflows handle this via Smart Delivery. For any workflow, you can turn Smart Delivery on /off in your API call, along with few additional details:

All delivery options:

delivery = {
    "smart": True/False,
    "success": "seen/interaction/<some-user-defined-success-event>",
    "time_to_live": "<TTL duration>",
    "mandatory_channels": [] # list of mandatory channels e.g ["email"]
}

Where

• smart (boolean) - whether to optimize for number of notifications sent?

  • Possible values: True / False
  • Default value: False
  • If False, then notifications are sent on all channels at once.
  • If True, then notifications are sent one-by-one (on regular interval controlled by time_to_live)
    on each channel until given success-metric is achieved.

• success - what is your measurement of success for this notification?

  • Possible values: seen / interaction / <some-user-defined-success-event>
  • Default value: seen
  • If seen: If notification on any of the channels is seen by user, consider it a success.
  • If interaction: If notification on any of the channels is clicked/interacted by the user, consider it a success.
  • If <some-user-defined-success-event>: If certain event is done by user within the event-window (1 day), consider it a success.
    • currently, event-window is not configurable. default set to 1d (1 day).
      success-event must happen within this event-window since notification was sent.

• time_to_live - What's your buffer-window for sending notification.

  • applicable when smart=True, otherwise ignored
  • Default value: 1h (1 hour)
  • notification on each channel will be sent with time-interval of [time_to_live / (number_of_channels - 1)] apart.

• mandatory_channels - Channels on which notification has to be sent immediately (irrespective of notification-cost).

  • applicable when smart=True, otherwise ignored
  • Default value: [] (empty list)
  • possible channels: email, sms, whatsapp, androidpush, iospush etc.

If delivery instruction is not provided, then default value is:

{
    "smart": False,
    "success": "seen"
}