Manage Users - SuprSend, Notification infrastructure for Product teams

How Suprsend identifies a user

SuprSend identifies users with immutable distinct_id. It’s best to map the same identifier in your DB with distinct_id in SuprSend. Do not use identifiers that can be changed like email or phone number. You can view synced users by searching distinct_id on Users page.

Identify user and Set Push token

Create/Identify a new user

You can identify a user using ssApi.identify() method. Androidpush token is automatically set in user’s profile when this method is called. Call this method as soon as you know the identity of user, that is after login authentication. If you don’t call this method, user will be identified using distinct_id (uuid) that SDK generates internally.

We internally create an event called $user_login. You can see this event on SuprSend workflows event list and you can configure a workflow on it.

ssApi.identify(uniqueId)
 
//Sample Values
ssApi.identify("291XXXXX-62XX-4dXX-b2XX");
ssApi.identify("[support@suprsend.com](mailto:support@suprsend.com)");

Parameters	Type	Description
distinct_id	int, bigint, string, UUID	mandatory Unique identifier for a user across devices or between multiple logins.

Call reset to clear user data on log out

As soon as the user logs out, call ssApi.reset() method to clear data attributed to a user. This will generate a new random distinct_id and clear all super properties. This allows you to handle multiple users on a single device.

When you call this method, we internally create an event called $user_logout. You can see this event on SuprSend workflows event list and you can configure a workflow on it.

ssApi.reset()

Don’t forget to call reset on user logout. If not called, user id will not reset and multiple tokens and channels will get added to the user_id who logged in first on the device.

Set Communication Channels

You can send communication channel details of a user to the SuprSend SDK. We will store the channel details in the user profile. This will allow us to send communications to a user on the channels available for that user whenever there is any communication trigger.

Add User Channels

You can add SMS, Email and Whatsapp channel information by using below methods. You can call this on signup, or whenever a user provides the above channel information.

ssApi.getUser().setEmail("[support@suprsend.com](mailto:support@suprsend.com)")  // To add Email

ssApi.getUser().setSms("91XXXXXXXXXX")  // To add SMS

suprsend.user.setWhatsApp("+91XXXXXXXXXX"); // To add Whatsapp

Android Push will automatically be set at the time of user login. All you have to do is to integrate the push notification service in your application

Android Push Integration guide

Make sure you are sending the country code when you are calling communication methods for SMS and Whatsapp.

Remove User Channels

You can remove SMS, Email and Whatsapp channel information by using below methods. You can call this when a user updates his channel information. You need not call this when a user unsubscribes from a particular channel notification, as that will be handled in user preferences.

ssApi.getUser().unSetEmail("[support@suprsend.com](mailto:support@suprsend.com)");  // To remove Email

ssApi.getUser().unSetSms("91XXXXXXXXXX") // To remove SMS

ssApi.getUser().unSetWhatsApp("91XXXXXXXXXX") // To remove Whatsapp

Set User Properties

You can use SuprSend SDK to set advanced user properties, which will help in creating a user profile. You can use these properties to create user cohorts on SuprSend’s platform with future releases.

Set

Set is used to set the custom user property or properties. The given name and value will be assigned to the user, overwriting an existing property with the same name if present. It can take key as first param, value as second param for setting single user property or object for setting multiple user properties.

ssApi.getUser().set(key: String, value: Any) // for single property
ssApi.getUser().set(properties: JSONObject) // for multiple properties
  
//Example for setting single property
ssApi.getUser().set("prime_member_group","super")
ssApi.getUser().set("purchased_product",true)
ssApi.getUser().set("purchased_value", 2599.50)
  
//Example for setting multiple properties
ssApi.getUser().set(JSONObject().apply {
    put("prime_member_group", "super")
    put("purchased_product", true")
    put("purchased_value", 2599.50")
	})

Parameters	Type	Description
key	string	Mandatory This is property key that will be attached to user. Should not start with `$` or `ss_`
value	any	Optional This will be value that will be attached to key property.
JSONObject	object	Optional This is used in case of setting multiple user properties.

When you create a key, please ensure that the Key Name does not start with $ or ss_, as we have reserved these symbols for our internal events and property names.

Set Once

Works just like ssApi.getUser().set, except it will not overwrite existing property values. This is useful for properties like First login date.

ssApi.getUser().setOnce(key: String, value: Any) // for single property
ssApi.getUser().setOnce(properties: JSONObject)  // for multiple properties

//Sample for single property
ssApi.getUser().setOnce("first_login_at", "01-12-2021")

//Sample for multiple properties
ssApi.getUser().setOnce(JSONObject().apply {
    put("first_login_at", "01-12-2021")
    put("first_ordered_amount", "10000")
    put("first_ordered_product_name", "Car")
})

Increment

Add the given amount to an existing property on the user. If the user does not already have the associated property, the amount will be added to zero. To reduce a property, provide a negative number for the value.

ssApi.getUser().increment(key: String, value: Number) // for single property
ssApi.getUser().increment(properties: JSONObject) // for multiple properties
  
//Sample for single property  
ssApi.getUser().increment("login_count", 1)
ssApi.getUser().increment("amount", 45)
ssApi.getUser().increment("total", 1.5)
  
//Sample for multiple properties
ssApi.getUser().increment(
    mapOf(
        "login_count" to 1,
        "amount" to 45,
        "total" to 1.5
    )
)

Append

This method will append a value to the list for a given property.

ssApi.getUser().append(key: String, value: Any) // for single property
ssApi.getUser().append(properties: JSONObject) // for multiple properties
  
//Sample for single property 
ssApi.getUser().append("choices", "ABC")
  

//Sample for multiple properties
ssApi.getUser().append(JSONObject().apply {
    put("choices", "ABC")
    put("first_ordered_at","01-12-2021")
    put("first_ordered_amount", 4500.00)
})

Remove

Unset

This will remove a property permanently from user properties.

ssApi.getUser().unSet(key: String) // for single property
ssApi.getUser().unSet(keys: List<String>) // for multiple properties

//Sample for single property
ssApi.getUser().unset("prime_member_group")

//Sample for multiple properties
ssApi.getUser().unSet(listOf("prime_member_group","purchased_product","purchased_value"))

Changelog

​How Suprsend identifies a user

​Identify user and Set Push token

​Set Communication Channels

​Set User Properties

How Suprsend identifies a user

Identify user and Set Push token

Set Communication Channels

Set User Properties