Exotel Cloud API

This section is a step-by-step guide to set Exotel as your Whatsapp service provider.

Pre-Requisites

You'll need an Exotel account to complete this tutorial. You can use your existing Exotel account to integrate, or Create an Exotel account

Exotel integration on SuprSend account

On the SuprSend dashboard, follow the steps as below:

1. Select Vendors from the left panel
2. Select 'Whatsapp' as the channel from the list
3. Select 'Exotel' from the list of Vendors

Clicking on the vendor name will open settings page. In the Settings page, enter the details:

How to get API credentials from your Exotel Account

Login to Exotel account . On the top navigation panel, you'll see "API Credentials" link. Click on it and you'll find all the relevant information required to add in the vendor configuration form.

Setting Callback URL for tracking Exotel DLR response

One of the platform advantage of using SuprSend as a central communication system is that it shows notification analytics for all channels in your SuprSend account together.

In case of Exotel, you don't need to set anything for tracking the DLR reports. Exotel allows the option to pass webhook URL in the message payload itself and so DLR tracking will always be enabled on SuprSend dashboard.

However, for tracking inbound response, you'll have to add inbound webhook in your exotel dashboard. You can get the webhook URL at the end of the vendor configuration once you have saved your changes.